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Emergency Procedures

Townsend Group & Associates, Ltd. 

102 S. Tejon, #1100

Colorado Springs, CO 80903



     We wanted you to have some steps to take in case of emergency or a problem with the property. It seems like most problems happen in the middle of the night or just as you are getting home from work for the weekend.  Please take the following steps when reporting an Emergency Maintenance repair.


1.  During business hours please call our office, 719-578-3392 and let our Front Desk know there is a problem and you need to reach us.  Leave a detailed message on our office voice mail.  We check voice mail frequently even when we are out of town.


2. After hours please call Deana’s cell phone number 719-271-6091 and please leave a message. If I am unable to respond within a few hours, please call the vendor below based on the type of emergency you are having 


3.  If you are unable to reach us and it is an urgent problem we’ve included a list of contractors that we have used to help us in our property management business:


Heating or Water Heater Problems please call Allright Plumbing and Heating; 719-597-1099. 


American Overhead Door; 719-538-9900


Appliance repair, Sure Tech Appliance;  719-649-0065 day, 719-203-5846 ,night


Backed up sewer line in the basement,   Please be sure to call us first if possible.  Allright Plumbing; 719-597-1099. 


Gas leaks or water leaks . If your Utilities are with Colorado Springs Utilities Call; 719-448-4800 or 719-520-0100.    They will light your pilot light if it goes out or check for gas leaks.  If your gas supplier is Black Hills Energy call; 888-890-5554.  You must pay extra each month on your utility bill if you want to call them for service.


Carbon Monoxide Alarm  In the event the alarm goes off, Call 911, to have Fire Department Check.  


Gaddie Electric In the event of a power outage, please remember to reset the GFI and the breakers in the breaker box first; 719-268-9433.


Deana Denham

Townsend Group & Associates, Ltd.

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